Refund Policy

1. Services Eligible for Refund

Refunds may be considered under the following conditions:

• The service was not delivered as promised or outlined in the agreed-upon scope of work.
• Technical issues caused by us prevented the service from being used as intended.
• You cancel a service before work has begun.

Note: Not all services are eligible for a full refund. Partial refunds may apply depending on the stage of the project.

2. Non-Refundable Items

• Customized software, once delivered and accepted.
• Services already completed or substantially underway.
• Domain registration, hosting, third-party software licenses, or any non-recoverable third-party costs.
• Delays caused by client in providing necessary inputs or approvals.

3. Requesting a Refund

To request a refund, please email us at [[email protected]] with the following details:

• Your full name and contact information
• The service/product purchased
• Reason for requesting the refund
• Any supporting documentation, if applicable

We aim to review and respond to all refund requests within 7 business days.

4. Refund Processing

Approved refunds will be processed to the original payment method.

Depending on your bank or payment provider, it may take 7–10 business days for the amount to reflect in your account.

5. Changes to This Policy

Om Soft Solution reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.